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Права потребителей

GENERAL:
1.If you place an order electronically through the website you are using, you agree to the preliminary information form and the distance sales contract.
2.Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and Regulation on Distance Protection (Official Gazette: 27.11.2014 / 29188) and other applicable laws in relation to the sale and delivery of the product they have purchased.
3.The shipping costs will be paid by the buyers.
4.Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, not exceeding the legal period of 30 days. If the product is not delivered within this time, the Buyers may terminate the contract.
5.The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with the documents such as the warranty certificate, the user manual.
6.In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of the situation. The total price within 14 days must be returned to the Buyer.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7.If the buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller’s obligation to deliver the product ends.

SHOPPING WITH THE UNAUTHORIZED USE OF THE CREDIT CARD:
8.If the credit card paid by the buyer is found to be unfairly used by unauthorized persons after the product has been delivered, and if the product price is not paid to the Seller by the related bank or financial institution, It must return to the SELLER.

IF IT CANNOT BE DELIVERED DURING THE PRODUCT DURATION WITH UNAUTYED REQUIREMENTS:
9.If the product cannot be delivered in time because of an complelling reason, the situation shall be notified to the Buyer. The buyer may request the cancellation of the order, replacement of the product with the like or postponement of delivery until the barrier is eliminated. If the buyer cancels the order; If the payment is made in cash, it is paid within 14 days from the cancellation. If the buyer makes the payment with a credit card and cancels it, within 14 days from this cancellation the product price is returned to the bank, but it is possible that the bank will transfer it to the buyer within 2-3 weeks.

THE LIABILITY OF THE BUYER TO CHECK THE PRODUCT:
10.The buyer will inspect the goods / services subject to the contract before taking delivery; bruised, broken, torn packaging etc. damaged and defective goods / services will not take delivery from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. BUYER, must be carefully protected after delivery of goods / services. Goods / services should not be used if the right of withdrawal is used. Invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:
11.RECEIVER; The Company may use the right of withdrawal from the contract by rejecting the goods without taking any legal and criminal responsibility and giving no justification on the condition of notifying the SELLER on the following contact information within 14 (fourteen) days from the delivery date of the product he / she bought or the person / organization indicated.

12.CONTACT INFORMATION OF SELLER FOR WITHDRAWAL:
COMPANY
NAME/TITLE: GASTROCARE SAĞLIK HİZ. GIDA EMLAK OTOMOTİV SAN. VE TİC. LTD. ŞTİ.
ADRESS: İvedikosb Mahallesi 1455 Cad. No: 22/76 Yenimahalle/ANKARA
EMAIL: info@gastrocare.net
PHONE: 0542 781 10 83

WITHDRAWAL RIGHT PERIOD:
13.The buyer provide a service to purchase, even though the contract was signed for 14 days. Without the expiration of the right of withdrawal, the service contract with the approval of the paper can not be removed from the right to withdraw service contracts.
14.The costs arising from the use of the right of withdrawal belong to the SELLER.
15.In order to use the right of withdrawal within 14 (fourteen) days period, written notice to the SELLER by registered mail, fax or e-mail must be used and the product must not be used in accordance with the provisions of the “Unacceptable Products” set forth in this contract.

USAGE OF WITHDRAWAL RIGHT:
16.3. The invoice of the product delivered to the person or to the BUYER (If the invoice to be returned is institutionalized, it must be sent together with the return invoice issued by the institution when it is returned.
17.The return form must be delivered complete and undamaged, together with the box, packaging, if any, with the standard accessories.

REFUND CONDITIONS:
18.The SELLER is obliged to return the total price and the documents that undermine the BUYER to the BUYER within 10 days after the withdrawal notification is received and to return the goods within 20 days.

19.If there is a decrease in the value of the commodity due to a reason caused by the BUYER’s failure or if the return is impossible, the BUYER is liable to compensate the losses of the SELLER at the rate of defect. However, the PURCHASER shall not be liable for any changes or alterations caused by the proper use of the goods or products within the period of withdrawal right.

20.In case of lowering the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used in the campaign shall be canceled.

PRODUCTS CAN NOT BE WITHDRAWAL:
21.Receiver’s request or clearly prepared for the personal needs and not suitable for return, underwear lower parts, swimwear and bikini bottoms, makeup materials, disposable products, risk of rapid deterioration or expiry date of the goods that are likely to pass, to the BUYER Products returned by the PURCHASER after being unpacked by the PURCHASER, which are unsuitable in terms of health and hygiene, products which are mixed with other products after delivery and are not able to be separated by nature, except for the ones provided under the subscription agreement the services rendered or delivered immediately to the consumer, such as goods, audio and video recordings, books, digital content, software programs, data storage and storage devices, computer supplies, packaging. If opened by the PURCHASER, it is not possible to return it in accordance with the Regulation. In addition, before the expiration of the right of withdrawal, the right of withdrawal related to the services initiated with the approval of the consumer is also not possible under the Regulation.

22.Cosmetic and personal care products, underwear products, swimwear, bikini, books, copied software and programs, DVD, VCD, CD and cassettes and stationery supplies (toner, cartridge, ribbon, etc.) and they must be unused.

RECALCITRANCE AND LEGAL RESULTS:
23.In case the BUYER defaults in the case of payment by credit card, the cardholder agrees, declares and undertakes that he / she will pay interest in the credit card agreement with the bank and be liable to the bank. In this case, the Bank may apply for legal remedies; If the BUYER is in default due to the debt of the BUYER, BUYER accepts that the seller will pay the damages and loss due to the delayed performance of the debt.

PAYMENT AND DELIVERY
24.Bank Transfer or EFT (Electronic Funds Transfer), you can make our bank account (TL).
25.With our credit cards on our site, you can take advantage of online payment or online payment for all kinds of credit cards. Your online payment will be charged to your credit card at the end of your order.